Frequently Asked Questions
Everything you need to know about TINGLEY® quality and service.
How do I determine the correct size for my TINGLEY® footwear?
We recommend consulting our detailed size guide located on each product page. Our overshoes are designed to fit over standard dress shoes, so we typically suggest ordering based on your current shoe size for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. If you need a different size or style, simply initiate an exchange through our online portal for a seamless transition.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days. Expedited shipping options are available at checkout.
Are TINGLEY® products covered by a warranty?
Yes, all TINGLEY® products are backed by a limited warranty against manufacturing defects. If you believe your item is defective, please contact our customer service team with your order number and photos of the issue.
How should I care for my waterproof gear?
To extend the life of your products, we recommend rinsing them with clean water after use to remove salt or debris. Air dry away from direct heat sources and store in a cool, dry place.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.